SUPPORT, ORGANIZED AROUND YOUR TEAM
SynapDesk brings your shared inbox, AI Agent, knowledge base, website chat widget, and customer context together, so your team can move quickly without losing the human touch.
1 teammate included · No AI Agent access on Free · Add seats or AI when you need them
Shared inbox
Sofia Martinez
I have a question about my plan...
ONE CLEAR WORKSPACE
Bring the moving parts of support into one calm, understandable place.
SHARED INBOX
Give your team one place to see, assign, and resolve customer conversations without losing the context that makes a reply feel personal.
AI AGENT + KNOWLEDGE
Teach SynapDesk with your own knowledge base, then let the AI Agent help with customer questions while your team stays in control of the relationship.
CUSTOMER CONTEXT
See the contact, history, and useful customer details next to the conversation so your team can respond with confidence.
WEBSITE CHAT WIDGET
Add the SynapDesk chat widget to your website or product and give visitors a direct, familiar way to reach your team.
KNOWLEDGE BASE
Create a living library for your team and AI. Organized answers make onboarding easier and help customers find their next step.
TEAM CONTROL
Manage teams, roles, permissions, widget settings, and workspace activity from a single, understandable control plane.
AI THAT KNOWS ITS PLACE
Teach the AI Agent with your knowledge base, let it suggest or handle repeatable questions, and keep your team in control of every handoff.
AI Agent suggestion
Grounded in your knowledge base
DESIGNED FOR MOMENTUM
Start with your website widget and knowledge. Add the people and AI assistance your operation needs.
Add the SynapDesk chat widget to your website or product in a few focused steps.
Bring your product answers into a shared base your team and AI can trust.
Give each teammate the right workspace access and conversation ownership.
Let AI help with repeatable questions while people handle what matters.
YOUR BRAND, CUSTOMER-FACING
Paid workspaces can automatically unlock a white-label customer-facing messenger by purchasing an additional team member seat or an AI credit package.
See pricingHow can we help?
Your brand, your welcome
White-label messenger unlocked
SIMPLE, FLEXIBLE PRICING
Free
$0/month
1 teammate with the essentials for managing website conversations.
Add a teammate
$20/seat/month
Add people as your support operation grows.
Add AI Agent
$20/20 credits
Credits are used while AI handles customer conversations.
Know what your workspace includes, what AI credits do, and how add-ons shape your setup.
Teams, roles, permissions, knowledge, and human handoffs keep your operation understandable.
Start with a website widget and add teammates or AI credits when support demand grows.
CLEAR ANSWERS
SynapDesk is a customer support workspace that combines a shared inbox, AI Agent, knowledge base, website messenger, customer context, and team controls.
Free includes one team member, a shared inbox, website messenger, contacts, conversation history, and core workspace features. AI Agent access is not included.
The first team member is included. Each additional member costs $20 per seat per month.
$20 gives you 20 AI credits. Credits are used by the AI Agent while it handles customer conversations, and you can add more as needed.
Yes. AI credits are an add-on, so you can purchase more when your support volume grows. Credit usage depends on how often the AI Agent handles conversations.
Yes. Start with the included teammate and add additional seats whenever your team needs more people. Each added seat is billed at $20 per month.
No. The Free workspace includes the core support tools, but AI Agent access begins when you add an AI credit package.
Purchasing an additional seat or an AI credit package unlocks a white-label messenger experience with SynapDesk branding removed.
SynapDesk currently supports customer conversations through its website chat widget. The widget sends conversations into your shared inbox.
The AI Agent uses the information you add to your workspace knowledge base to help shape relevant customer replies. Your team controls the knowledge it can use.
Yes. Your team controls the knowledge base, AI configuration, handoffs, and the customer relationship. AI supports your team; it does not replace their judgment.
AI Agent requests may process relevant workspace and conversation content to generate replies. Review the Privacy Policy for details about processing, providers, retention, and your controls.
Start with one teammate. Add seats, AI credits, and a white-label messenger when your team is ready.
Create your workspace
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